Privacy Policy

Privacy Policy for Royal Game Shop

Effective Date: August 14, 2026

Last Updated: August 14, 2026

At Royal Game Shop ("we," "our," or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Royal Game Shop.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the application.

1. Information We Collect

We collect information necessary to process in-game currency orders, verify game account details, and deliver digital items directly to your game profile.

  • A. Information Provided Directly by You
    • Game Account Identifiers: Player User ID (UID), Server ID, and In-Game Nickname/Role Name. These are required to locate your account in the game and fulfill top-up purchases via our API delivery partners.
    • Contact Information: Email address or phone number provided during account creation, checkout, or customer service inquiries.
    • Transaction Records: Order history, payment status, purchased items, order value, and timestamps. (Note: Sensitive financial details, such as credit card numbers, are processed directly by secure payment gateways and are never stored on our servers.)
  • B. Information Collected Automatically
    • Device & Usage Data: Mobile device model, operating system version, IP address, unique device identifiers, and system performance metrics used for security monitoring and fraud prevention.

2. How We Use Your Information

We use the information collected via Royal Game Shop for operational purposes, including:

  • Fulfilling Orders: Delivering purchased virtual currencies, diamonds, gold, or digital game passes directly to your game profile.
  • Third-Party Fulfillment (Smile.One API): Transmitting your provided Game User ID, Server ID, and item code to authorized distribution APIs (such as Smile.One) to carry out top-up delivery.
  • Customer Support: Resolving order delays, handling failed top-up queries, and addressing billing disputes.
  • Security & Anti-Fraud: Monitoring for suspicious transaction patterns, unauthorized bot usage, and preventing fraudulent billing activities.

3. Third-Party Data Sharing & APIs

We do not sell, trade, or rent your personal data to third parties. Data is shared exclusively with necessary infrastructure partners:

  • A. Smile.One API Integration
    • Purpose: Automated order processing and direct game account recharge.
    • Data Transmitted: Game User ID, Server ID, and requested item code.
    • Scope: Smile.One processes this data solely to submit the recharge request to the respective game developers and publishers.
  • B. Payment Gateways
    • Purchases made in Royal Game Shop are processed through authorized payment solutions (such as Google Play Billing or localized payment gateways). Financial data is encrypted and handled in accordance with each payment vendor's privacy standard.

4. Data Retention & Security

  • We maintain physical, technical, and administrative safeguards (including SSL/TLS encryption for data in transit) to protect your information against loss, theft, or unauthorized access.
  • We retain order logs and game account identifiers only as long as necessary to fulfill completed transactions, meet legal and tax compliance obligations, and resolve support requests.

5. Data Deletion & Your Rights

You have the right to request access to or deletion of your personal data managed by Royal Game Shop.

  • How to Request Deletion: You can request the removal of your account or order history by emailing our support team at royalgameshop12@gmail.com with your order ID and registered contact info.
  • Data deletion requests will be fulfilled within 30 days, except where retention is required by law or ongoing fraud prevention requirements.

6. Children's Privacy

Royal Game Shop does not knowingly collect personal data from children under 13 years of age (or under 16/18 depending on regional laws) without parent or legal guardian consent. If we learn that personal data from a child has been collected without verifiable consent, we will take immediate steps to delete that information.

7. Updates to This Privacy Policy

We may modify this Privacy Policy periodically to align with legal, technical, or business changes. Updated versions will be published in the app with a revised "Effective Date" at the top.